October 26, 2007

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Help Desk Opportunity - Golden Valley

Detailed Description of Job Responsibilities (Tasks & Deliverables):

Provide client support for Technical Center R&D community as well as team support working with other Divisional DSAs.

Client/Team support includes:

• Providing support for non-standard technologies required by R&D professionals
  
• Managing implementation of Desktop technology initiatives required by the R&D community
• Troubleshooting incidents for both computer hardware and software issues
• Performing Moves/Adds/Change tasks
• Working on project initiatives
• Resolving network problems
  
• Patching PCs to effect the computing environment standards

Mandatory Experience:

• Possess technical awareness and picks up technical concepts quickly.
• Previous successful experience providing exceptional customer service.
• Strong troubleshooting experience with PC hardware/software including MS Office, Windows XP.
• Use of Remedy problem management tool
• Experience with re-imaging and configuration of computers
• Software installation experience with client standards including MS Office, Windows XP.
• The ability to prioritize work, yet be flexible enough to change priorities as the business needs dictate.
• Ability to work in a team environment.
• Strong written and verbal communication skills.
• Demonstrated problem solving skills
• Strong Customer Service skills.