April 3, 2008

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Contact Center Engineer

Contract to Hire

The position is responsible for technology engineering and support of internal and outsourced technology associated with our client’s contact centers. You will engineer, design, deploy and support contact center technology to perform intelligent call routing, voice recognition, reporting and other related functions.  This person will work closely with contact center management, application development personnel and outsourced call center vendors to understand business requirements, drive call center strategy and develop solutions to meet business needs.

RESPONSIBILITIES

• Consult with business users to get specifications and agree on timeframe for completion of assigned requests.
• Interfacing with various vendors – Cisco, AT&T and others.
• Write detailed description of user needs, system design, program functions, and steps required to modify network and voice systems.
• Review specifications with business user to ensure compliance with requirements.
• Design, implement and support ICM and CRS/IVR scripting solutions to meet call center requirements.
• Work with business users to develop and implement acceptance test plan to ensure that product meets customer requirements and expectations.
• Train end users and assist technical support staff on use of application systems software as needed. Assist less experienced staff in user specifications, coding, testing, and debugging.
• Maintain regular written communication on project status with Project Manager and IS management.
• Troubleshoot production problems within assigned software applications.

REQUIREMENTS

• Bachelor’s degree in Computer Science, Telecommunications, Engineering, Information Systems or equivalent.
• Excellent Interpersonal / Teamwork Skills.
• Minimum of 3+ years experience with the implementation of voice technologies.
• Thorough background with VoIP and Contact Center voice technology. Specific experience with Cisco Networking and Cisco IPCC preferred but not required.
• Experience with AT&T advanced features.
• Experience with voice recognition technologies.
• Experience with IPCC scripting technologies and IVR development.
• Must be self-starter and be able to deliver results in a high-energy/high-pressure environment.
• Strong customer focus and desire to assist end users.
• Ability to independently solve complex technical problems.
• Work experience in a contact center environment.
• Must have strong verbal and written communication skills.

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

Quality Assurance Lead

6 Month Contract to Hire

The Senior Software Quality Assurance Lead Analyst is responsible for the definition, management and execution of test strategies.  They will work closely with product management, project management and development to ensure a quality product gets released to market.  The product under test is a next generation automated test system.  Most of the actual testing will be manual but test automation experience is required. 

KEY RESPONSIBILITIES

• Develop and execute Test Strategy for product development
• Test plan and procedure development based on requirements documents and design specifications
• Risk analysis
• Test result analysis and documentation
• Oversee the creation and execution of Test Scenarios
• Mentor junior testers on test methodologies and execution
• Create and maintain test automation suites
• Issue Troubleshooting
• Write Software bugs and report.
• Review Requirements and Design

BACKGROUND

• 5+ years of software testing experience
• BA/BS degree in Computer Science or related discipline is required
• Experience in a product development or engineering environment
• Must be familiar with hands on testing of data bases
• Experience with SQL 2005 (backup, restore, basic queries)
• Experience in software test automation
• Experience using .NET 2.0 tools
• Experience in the Mobile and Wireless industry a plus (specifically mobile devices)
• Experience using Microsoft Access and Excel
• Excellent interpersonal skills
• Excellent verbal and written communication skills

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

Quality Assurance Analyst

Full Time

The QA Analyst, working in close conjunction with the business owner, business user, Data Integration, Quality and Release, and Data Delivery team members, the focus of the function is to perform the necessary quality assurance testing to clearly verify the functionality of the product against use cases and traceability matrices following established processes, procedures, and standards.

RESPONSIBILITIES

• Assists in the development, documentation, of testing process and procedures for BI based capabilities;
• Understand the test cases and scenarios designed to demonstrate full functionality and compliance to business requirements and data quality standards;
• Develops, in conjunction with the business and IT, function-based test plans;
• Identifies issues and possible root causes for issues and assists in their resolution;
• Tests using standard process and procedures, all the required solution components against a documented set of specifications;
• Develops, in conjunction with the business, test cases and scenarios;
• Documents testing results, log results and issues, follow-up on issue resolution processes, and perform regression testing to re-verify the product.

REQUIREMENTS

• Bachelor’s degree or equivalent experience;
• 2+ years as an quality assurance tester in the Information Management / Business Intelligence domain based in the pharmaceutical industry;
• 2+ years experience in a Help Desk or business technical support function;
• Ability to dialogue clearly and effectively with business, IT stakeholders, and developers to gain understanding and resolution;
• Ability to work through opposing views and reach clarity of understanding;
• Proven ability to document thoroughly;
• Self-learner and ability to work independently;

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

Quality Assurance Lead

Full Time

The QA Lead, working in close conjunction with the business owner, business user, Data Integration, Quality and Release, Data Delivery team members, and the Process Analyst, is responsible for overseeing and providing direction to QA (Quality Assurance) testers.  The QA Lead insures that the tasks performed as part of the quality assurance testing clearly verifies the functionality of the product against use cases and traceability matrices following established processes, procedures, and standards.

RESPONSIBILITIES

• Develop, in collaboration with IM and business associates, system test plans that are encompassing, resource efficient, and meet all the functional and operational requirements ;
• Oversees the test team in conducting regression, integration, and end-to-end test cycles required to confirm all data validations, business rules, requirement matrices, control and balance processes, suspense recycle functionality as well as reporting accuracy;
• Develop, in conjunction with the Process Analyst, thorough unit testing and approval processes too maximize regression, integration, and end-to-end testing processes;
• Coordinate with the business users in establishing a UAT (User Acceptance Test) plan that verifies all functionality, data accuracy/quality,  and performance requirements to achieve business sign off;
• Develop, in collaboration with Quality & Release management, release strategies, plans, and deliverables;
• First level responder for UAT issue resolution thru the coordinating of resources from within IT to resolve and regression test the solutions;
• Regularly provides concise and informative communication on the overall status of integration and end-to-end testing to both IM and the business units ;
• Provide guidance, direction and support  to the test team in the process of testing and achieving desired results in line with project timelines;
• Reviews and approves, in conjunction with the Process Analyst, the system and user acceptance test processes and deliverables.

REQUIREMENTS

• Bachelor’s degree or equivalent experience;
• 3+years as a quality assurance tester in the Information Management / Business Intelligence domain in the pharmaceutical or other health care  industry
• 2+ years as an quality assurance QA Lead in the Information Management / Business Intelligence domain in the pharmaceutical or other health care industry;
• 2+ years experience in a Help Desk or business technical support function;
• Ability to dialogue clearly and effectively with business, IT stakeholders, testers, and developers to gain understanding and resolution;
• Ability to quickly work through opposing views and reach clarity of understanding;
• Proven ability to document thoroughly;
• Self-learner and ability to work independently.
   

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

Production Test Engineer

Full Time

Our client, a leading provider of embedded product solutions, is seeking a talented and motivated individual for a Production Test Engineer position in the Minneapolis office.

RESPONSIBILITIES

• Work with design engineering and contract manufacturing team members to create manufacturing functional test solutions for 32-bit embedded microprocessor products.
• Specify and design functional test fixtures suitable for use in an automated manufacturing test environment.
• Develop software to automate the testing of products in the manufacturing test environment.
• Create documentation detailing the test fixture design and preventive maintenance practices.
• Work with the contract manufacturer to resolve product failure symptoms that arise at the functional test phase of production.

REQUIREMENTS

• BS in Electrical Engineering, Computer Science or related engineering discipline is required.
• 2 to 5+ years experience developing test platforms for electronic assemblies.
• Experience developing automated, PC driven, test platforms
• Experience automating test platforms using Test Bench or LabVIEW.
• Knowledge of embedded microprocessor design applications is highly desired
• Solid understanding of functional and in-circuit test methods used in the manufacturing process for electronic assemblies.
• Familiar with high density SMT electronic assembly technology
• Capable of working in a self directed manner to complete test platform developments in line with product development and release milestones.

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

Cognos Developer

Contract to Hire

REQUIREMENTS

• Five years of expertise with Cognos reports software and building enterprise strategic planning reports. 
• Experience with ETL processes, data cleansing, data modeling, business analysis, OLAP cube creation, ad-hoc reporting and report building. 
• Experience with installing, configuring, administering and maintaining Cognos server in Development, Test & Quality Assurance and Production environments. 
• Two years of experience with data stores and warehouses. 
• Non-for-profit industry experience preferred.
• Augment the technical team of full-time staff and vendors to implement the business objectives of the creation of a business intelligence environment.
• Assist in hiring FTE’s to fill open positions.
• Work with Vendors.  E.g. Cognos.
• Participate in the identified phases of the financial projects.
• Participate in the other departmental projects e.g. System data store
• Participate in vendor information hand offs.
• Work with the team to train business users.
• Work with the team to implement technical solutions including but limited to ETL processes, data cleansing, data modeling, business analysis, OLAP cube creation, ad-hoc reporting and report building.
• Write documentation.
• Mentor and assist team to support Cognos tools and support database administration.
• Participate in the infrastructure team to maintain acceptable environment service levels and create “software update” windows.
• Provide recommendations for hardware and software criteria.
• Provide recommendations for hardware and software monitoring.
• Test vendor solutions along side the User Acceptance Testing team.
• Strong communication skills.
• Preferred non-for-profit industry experience.
   

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

Embedded Developer

Contract

We have a contract opportunity for an experience embedded code developer.  Although experience with embedded code continuation and/or test is appreciated, it is not what is needed in this position.  It is essential that you have development experience in a small team setting where you were responsible for all tasks from initial design from a requirements document to final test and integration.  Being part of a development team where you were directly responsible for only part of the process is not what is needed here.

REQUIREMENTS

• Strong experience with embedded code (firmware) development and the development process.
• Strong experience with RTOS environments such as QNX or TI's.
• Experience compiling code using C.
• Familiarity with embedded microprocessor peripherals
• Experience in a small group, full life cycle development environment.
• Be able to read a schematic to some degree and operate simple electronic test equipment such as an oscilloscope, multimeter, etc.
• Medical device experience is a plus but not required.

To submit your resume for this position, please Click Here and attach a Word Version of your resume. 

Voice Engineer

Contract to Hire

You will work on a team that is responsible for technology, engineering and support of the LAN/WAN and internal voice technologies and services used to support our client’s operations. Network and voice technologies include, but are not limited to Cisco switches, routers, voice gateways, phone system, voicemail conferencing and phones. This communication environment is predominantly supported by Cisco technologies.  This person will work closely with business personnel and other areas of Information Technology to ensure system availability and end-user support.

RESPONSIBILITIES

• Interfacing with various communication vendors – Cisco, AT&T and others, managing regularly scheduled meetings, orders and escalation.
• Project Management and support of data and voice circuits
• Install and support various LAN/WAN technologies to support a growing enterprise over multiple major sites and outsource vendors.
• Configure and support Cisco Call Manager and Cisco Unity (voicemail) systems.
• Process development associated with vendor and customer management for communication services such as wireless, circuits and other areas.
• Administration and Support of call recording, phone and voicemail systems, including Moves Adds and Changes (MACs).
• Development of procedures and guides associated with support and end-user functionality for systems supported.
• Training for end-users and technical staff on use of systems and software as needed.
• Work with business users to develop and implement acceptance test plans to ensure business requirements were met.
• Maintain regular written communications on project status with peers, IT management and Project Managers.
• Troubleshoot production problems within assigned areas of responsibility.

REQUIREMENTS

• Must be a self-starter and have excellent communications skills, both verbal and written and capable of delivering results in a high-energy environment.
• Education in a Computer Science or communications related field or equivalent work experience.
• Minimum of 3 years experience with the implementation of LAN/WAN technologies.
• Thorough background with Cisco LAN/WAN technologies including Cisco hardware and software products.
• Experience in administering and supporting voice technology.
• Must have a thorough understanding of IP networking and voice technologies; specific experience with Cisco networking, Cisco Call Manager and Cisco Unity preferred but not required.
• Must be self-starter and have excellent communication skills, both verbal and written. Able to deliver results in a high-energy/high-pressure environment.
• Strong customer focus and desire to assist end users.
• Ability to independently solve complex technical problems.
• Strong verbal and written communication skills.
   

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

Software Test Engineer

Full Time

This person will be responsible for leading and managing the Verification and Validation Test Team, consisting of 20 - 30 software test engineers and technicians spanning local and remote engineering centers. This group of engineers will be responsible for testing all products developed by the Division, including Device Manager, Handhelds and Web Portal environments..
 
RESPONSIBILITIES

• Manage V&V test activities  
• All products to be released meet the quality standards of the organization.
• Test projects are executed within the budget and schedule constraints of the project.
• Manage up to 30 employees globally, including multiple overseas managers and up to 10 US employees. Provide personnel / administrative supervision for the engineers and technicians in the US.
• Provide process management / leadership.
• Lead / participate in the definition, maintenance, and improvement of product development processes.
• Promote and ensure conformance to the quality system and all applicable product development processes and practices.
• Participate in compliance audits as required (ISO, customers, etc.).
• Manage the definition, maintenance, and improvement of test processes and practices in the test group. This includes overseeing the activities of Process Improvement Teams (PIT) in the US and overseas.
• Provide input to product direction for the products being developed by the AO-PAM organization.
• Managing continuation activities in support of the existing customers
• Participate in compliance audits (QA, ISO, customers)
• Participate in continuous improvement activities
• Travel requirements:  minimum (potentially a 1 to 3 times a year)
• Ability to create and deliver clear, concise presentations to subordinates and superiors.
• Ability to delegate work appropriately, especially tasks related to medium to low level technical decisions.
• Ability to resolve conflict in a calm, rationale, and deliberate manner.
• Ability to prioritize workload/task
• Ability to multi-task and be able to prioritize and balance many activities and adjust quickly in a dynamic environment.
• Willingness to work flexible hours that works best with the local and remote engineering center(s).
• Keep skills current with new software development methodologies
• Excellent communication skills in both oral and written, and with a strong desire to work in a cross-cultural team.
• Supervisory of 20 – 30 engineers globally
   

REQUIREMENTS

• BS/MS in Engineering or Computer Science or technical equivalent
• Eight (8) years of professional experience in product development
• Minimum of 5 years product test experience
• Experience leading and executing all phases of a structured test process.
• Development and execution of Software Verification Plans (SVPs).
• Development and execution of test specifications and procedures.
• Product change control evaluation and management.
• Experience developing project plans and timely execution of those plans.
• Experience leading the successful implementation of automated testing.
• Experience building effective teams and coaching for success.
• Experience with work breakdown structures, risk analysis, and other project management tools

Minimum of three years supervisory experience.

• Experience with Microsoft Project
• Experience in the process management industries
• Experience with Capability Maturity Model for Software (SW-CMM)
• Experience with Capability Maturity Model Integration (CMMI)
• Experience with ISO 9001 compliance
• C++, C#, VB.NET experience
• Experience with Source Safe or other revision control software
• Experience with the development of software applications using modern software development techniques, e.g. UML and object oriented development techniques.
   

To submit your resume for this position, please Click Here and attach a Word Version of your resume. 

Customer Quality Engineer

Full Time

Manage, facilitate, and address all customer concerns relating to process control, in-process and finished goods quality and Quality Assurance Systems. Represent the customer in deploying their detailed quality requirements within the organization.

RESPONSIBILITIES

• Manage the quality interface with the customer.
• Communicate with customers on process or product related quality issues, improvement plans or “Early Warnings”.
• Ensure that responses to concerns or corrective action requests are timely and in the end effective.
• Act as a liaison between customer and the client’s inspection process and manufacturing process to continuously improve product quality shipping to customer.
• Manage the quarterly business initiatives plan to promote improvements in quarter-over-quarter quality score.
• Work with customers to interpret their piece part quality requirements and oversee the development of Workmanship Standards as a vehicle for communicating this information internally.
• Internally “broadcast” the level of Customer Satisfaction to all employees.
• Work with internal resources to develop and monitor on-going Continuous Improvement Plan (CIPs).
• Provide on-going statistical information to the customer as required.
• Participate in and support the development and launch of new customer programs (DFM).
• Review customer and industry documents for quality requirements.
• Define product quality requirements.
• Establish quality plan (inspection and process control) on products.
• Participate in the documentation and improvements of the overall quality system.
• Participate in MRB-Material Review Board activity and coordinate (& define as appropriate) using the data, items for improvements.

REQUIREMENTS

• In addition to an excellent command of the English language the ability to read, write and speak in Japanese is a must.
• 4-Year technical degree or equivalent plus 2-5 years customer/technical experience.
• Knowledge and familiarity of ISO9001:2000 systems.
• Strong project management skills.
• Excellent communication skills.
• Good working knowledge of computers including software such as MS word, Excel, PowerPoint, and MFG Pro.
• Strong ability to work independently.
• Good time management skills.
• Experience with implementation and use of SPC,
• Preventive and Corrective action.
• Knowledge of Six Sigma Methodology is desired.
   

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

.Net C# Developer

Contract

RESPONSIBILITIES

• Will lead, design, code, test, document, and deploy web-based applications and technologies.
• Will function as the senior lead developer and provide guidance to other developers.
• May receive baseline guidance from web architect management, but will be a hands-on lead developer and write code, create technical design documents and develop appropriate test scripts.
• Will significantly participate and contribute to architecture design sessions.
• This programmer shall be part of a web development team that designs and implements solutions for web-enabled devices.
• This experienced technical lead will handle all aspects of developing system components and participate in debugging code.
• Responsible for the following, quality and delivery of advanced, integrated and diverse technical products, on schedule, within prescribed resource limits, and in accordance with client requirements and departmental standards.

 REQUIREMENTS

• Minimum 8 years of experience working with C#.Net3.5, Winforms, CSLA .Net, WCF and WWF.

To submit your resume for this position, please Click Here and attach a Word Version of your resume.

Visual Basic .Net Developer

Contract

Our client is looking for a motivated and experienced technical developer. This developer will join the team as they continue to build a new system for our client.
 

RESPONSIBILITIES

• Our client is replacing two existing systems (one VB6 and one PowerBuilder) and has been architected as a VB.NET 2.0 winform/smart client application, leveraging our SAP PLM platform.
• This position is targeted as .NET support (troubleshooting and correcting bugs reported from our users/analysts) and .NET development (phase 1 enhancements and phase 2 core features).
• Developers should have recent/relevant experience developing VB.NET 2.0 winform applications, strong background with XML and web services, be able to read technical specifications and develop/follow existing guidelines/standards of development for the client.
• Developers should also have strong communication skills and the ability to work with others (IS developers, analysts and business contacts)
   

REQUIREMENTS

• 5 years of experience with Visual Basic .Net, Win Forms/Smart Client (.Net 2.0), Web Services, XML,
• Infragisticis Control Experience,
• Multi-threaded programming and SAP Experience.

To submit your resume for this position, please Click Here and attach a Word Version of your resume.